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FAQ's

Welcome to CozyPosy (www.cozyposyonline.com), one of the leading Online Flowers and Gift delivery service provider in India and Worldwide.  We deliver flowers and gifts almost anywhere in India and all over the World through our number of business affiliates.

COZYPOSYONLINE FREQUENTLY ASKED QUESTIONS (FAQ’s)

No1: Do I need to resister first at cozyposyonline.com?

No, it is not compulsory to resister first before placing an order, You can place an order without registration.

No2: What are the benefits at cosy posy being a resister user or newsletter subscriber?

Yes, there are a lot of advantages being a member or resister user or newsletter subscriber at cozyposyonline.com

You would be updated about any new arrivals, upcoming occasions, reminder about someone’s Birthday, Anniversary of your loved ones etc.

Most importantly you can save money using our special offers or seasonal discount coupons at cozyposyonline.com.

Your order booking process will be very easier and faster, because your pervious order shipping address details will save automatically into your account, so that you do not have to enter the address again and again in your next visit.

No3: My Account & My Card.

No3A: What are My Account & My Card?

My account is where you can view your account details like, orders history, your orders status and your contact details. Login to your account you edit your contact no, email id, password, billing address or shipping address of you loved ones included into the account earlier.

To access your account you will have to sign in with your username and password. We keep all your account information’s in safe, secure way.

No3B: I could not remember my user id and password, then?

Don’t worry about if you forgot your password, you just need to follow:

Click on My Account >> Click on Forgot your password bottom >> Enter you email id or your registered mobile no >> we will email your password else send a sms on your mobile.

 If you forgot your user id and password both then please email us on support@cozyposyonline.com with subject: request for Login Id and Password with any one pervious order no or your resister mobile no. We shall provide you the login id and password.

No4: What are payment options?

How do I pay for a flower or gift purchase from Cozyposy ?

Cozyposy offers multiple online payment methods to its Customers, We assured you that Cozyposy’s trusted online payment gateway partners use secure encryption technology to keep online transactions details strictly confidential at all times. We do have payment options like, Internet banking and cash deposit into our account.  

Cozyposy also accept Payment through Visa, MasterCard, Maestro Card and American Express Credit and Debit Cards in India and all over the world.

No4A: Is it safe to use my credit or debit card online on Cozyposy?

At Cozyposy all credit and debit cards payments are processed through secure and trusted online payment gateway management systems managed by leading banks.

No4B: Fraud Card Prevent

Cozyposy and Our online payment gateway partner always monitor transactions continuously. Sometimes we are unable to rule out the verification of the account information’s provided by the customers while making an online transaction, in that case the transaction is kept on HOLD and the customer is requested to provide the correct and complete identity documents. By the help of that identify document we verify and ensure that the purchase indeed is a genuine card holder.

So you are request to input the correct account information’s and allow us to process your order without any hesitation for online transactions. We apologies for the inconvenience may cause to our customers while making online transaction.

No5: How Can I place an Order?

You can place an order direct from our website (www.cozyposyonline.com) , else you can place an order over phone (Call us on: +91-85-4583-0583) or simple email your requirement at support@cozyposyonline.com

No5A: What all information’s are required to place on Order from Cozyposy?

We would need the following details:

Billing Information’s                        Shipping Information’s

Your name                                          Receiver’s Name (Whom to deliver)

Your address                                      Receiver’s Address (Where to deliver)

Contact nos                                        Recipient’s Contact No (Contact no of whom to deliver)

Personalised Message: (What message you wish to give to your loved ones with your gifts or flower bouquet order)

Sender’s Name

Date of Delivery              

No5B: Can I personalised or customised my order?

Yes, you can personalise your order. You just need to call us on our customer support no, +91-85-4583-0583 or send your query to support@cozyposyonline.com else you can use our multiple live chat options. Our floral and gifts exports will help you to find or customised your products.

No5C: What happens once I placed an order and when will it deliver?

Once you placed an order, you will be receiving a confirmation email from us against order no. Also you will receive a confirmation sms on your resister mobile no against your order no. We will process your order for that particular date and once delivered on that day you will be receive a updating email and order updating sms as well.

No5D: How can I change or update my order information’s?

Yes, you can change your order information’s. You may change sender’s name, gift message, receiver’s name and address, receiver’s phone no, delivery date, product, colours of the flowers, cake flavours, shipping option and can add more products on that order as well. For that you will have to write an email at support@cozyposyonline.com or call us at +91-85-4583-0583. You are requested to intimate at least 24hours (1day) prior to the delivery date and allow us to keep giving the best service ever and make your occasion more special. Thank You.

No5E: Will I get any update of my order once placed or delivered?

Yes, you will receive a updating email or sms on your mobile once your order delivered.

No5F: How can I track my Order?

You can track your order from our website, using Track You Order option available on the top of your window.

No6: What will be the delivery time if I select same day delivery?

Same day delivery would happen between 9.00am to 7.00pm anytime of the day.

No7: What will be the delivery time if I select midnight delivery?

Midnight delivery will happen between 23.30 to 0.30 IST (11.30 pm to 12.30am)

No8: Is there any cut-off time for placing an order for some day delivery, midnight delivery or courier delivery?

For Same day delivery, you need to book your order before 3.00pm, In case you got late to book your flower or gift order for same day, please feel free to speak to our customer care executives.

For midnight delivery, you need to book your order before 5.00pm, In case you got late to book your flower order for midnight today, please feel free to speak to our customer care executives.

For Courier delivery, you need to book your order at least 5 days in advance and allow us to dispatch your order in next 1-2 working days and make your order occasion more special.

No9: What are the Indian cities Cozy Posy provides their Flowers and gifting Services?

No10: We deliver fresh flowers and gift almost all Indian Cities (City List in India, Click Here>>)

No11: Does Cozyposy deliver internationally?

Yes, we deliver flowers and gifts in 150 countries including India.

Enjoy happy, safe and secure online shopping at cozyposyonline.com

Thank you for your time and consideration.

Thanks & Regards,

 

Team Cozy Posy

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Expression-10 Pink Roses
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Feelings-10 Mix Roses
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Pink Delight-Pink Carnations Basket
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Sentiments-10 Yellow Roses
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Love Bird-20 Red Roses
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Exotica-10 Asiatic Lilies
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Florista-Seasonal Flower Bouquet
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Carnival-10 Mix Carnations
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Radiant Red-10 Red Carnations
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Iris-Carnations n Lilies Bouquet
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Sparkle-Bunch of Orchids
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15 Pink Carnations Bouquet
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Gloriana-Lily N Roses Bouquet
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Floral Sunshine Arrangement
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Elegant-20 Mix Roses Bouquet
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40 Red Roses Bouquet
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Love Bird Red Roses Basket
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