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Shipping Disclaimer

COZYPOSY (WWW.COZYPOSYONLINE.COM )- EXPRESSION OF LOVE, SYMPATHY AND RESPECT

Welcome to CozyPosy (www.cozyposyonline.com), one of the leading Online Flowers and Gift delivery service provider in India and Worldwide.  We understand the language of Flowers and Gifts, the value of sending flowers or gifts to someone.

COZY POSY SHIPPING DISCLAIMER:

The Cozy Posy Promises:

We promise to make every moments as graceful as can be with warm personal services, fortified with respect and professionalism. We assure you of a full refund or replacement in case you are not satisfied with our services. Customer satisfaction is something we take most seriously and we are constantly trying to improve our services. But we cannot do this successfully without your feedback. We value all our customers and orders. Here please go through this shipping disclaimer and be informed and clear about our products and services, how much we care our customers and orders.

Cozyposy deliver fresh flowers through its strong and professional local florists network across India and internationally. All our local florist affiliates can understand the value of sending fresh flowers to someone. So please place your flower or gift order with confidence.

MUST KNOW ABOUT YOUR ORDER:

Order Changes and cancellations:

Cozy Posy is unable to cancel or change product or address orders already in process and out for delivery at our affiliate local florist. 

Same day or midnight or remote location orders are processed immediately and usually not possible to change anything. Only changes in the orders can be entertained 24 working hours prior to the delivery date in Domestic deliveries unless confirmed by our customer care ream on email.

For Courier Orders, you are advised to intimate its 5 working days prior to the date of delivery unless confirmed by our customer care team on email.

For International Delivery, you need to intimate 48 working hours prior to the date of delivery unless confirmed by our customer care team on email.

SHIPPING AND DELIVERY POLICY:

Cozy Posy hand delivery most of its gifts and bouquets personally by business professionals and give their best quality as possible. We do deliver most of our products same day, making sure same day orders must be received before 3.00pm Monday to Sunday, IST. Order received after 3.00Pm, IST may be delivered next day or on desired date.

PROBLEM WITH AN ORDER:

Cozy Posy always tries its level best to give the best timely and quality service to its customers. All our business affiliates are key professionals in their area and they understand the languages of flowers and meaning of delivery flowers to someone.

If, at any time you face any problem with an order, please let us know immediately by email or speaking to our customer care team. They will definitely help you on your query. It is not possible to give time of delivery to rural location addresses, hotels, hospitals, military or army areas.

Cozy posy advice you to place your orders on major festival or occasion at least 2 days in advance. Because sometime it happens courier and express products may not be delivered combining. In those cases, we reserve the right to execute the deliveries separately or in instalments, which shall not receive you from your obligation to accept and pay for remaining deliveries. Our service provider business partner does not call prior to delivering packages and we cannot guarantee the time of delivery.

SPECIAL NOTE: Delivery to Hospitals:

Cozy Posy delivers flowers to hospitals. You are requested to add the hospital name and phone number, name of the patient, room number or ward number of the recipient. Most hospitals, do not allow flowers bouquet to hospital in that case, you are requested to provide any contact number of the attendant with the patient, So that we can deliver to the attendant at hospital receptions.

Please note many ICU patients are not permitted to receive flowers, please check with the hospital and attendant with the patient before placing the order. No cancellation or refund of the order allowed in these circumstances.

Delivery to Hostel:

Cozy Posy delivers flowers and gifts to hostel. You are requested to add the hostel name, full address, Hostel phone number, room number name of Tour Company, if any.

In case the recipient has not checked I at the hostel on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hostel by delivery date, the order will be assumed as executed and no refund will be made in such cases.

Delivery to Wedding Halls / Marriage Party:

Cozy Posy delivers flowers and gifts to wedding ceremonies or marriage halls. We will deliver the gifts to the responsible member of the host only and we can try to give the name of the recipient by email. But you need to give the complete and correct active contact number and time of marriage.

Substitution Policy:

Sometimes, substitution of fresh flowers and containers are necessary due to temporary, regional availability issues. If there is the same with the gifts you have selected, our experiences florist will ensure that the style, theme and colour scheme of your arrangement is preserved and will only substitute items of equal or higher value. We however reserve the right to substitute the flowers including colours and type of flowers in case of non availability of the desired products.

KNOW ABOUT OUR SAME DAY FLOWERS AND GIFTS DELIVERY POLICY:

All same day deliver order will be made between 9.00am to 7.00pm on the desired date. We will attempt the deliver once; address change or redelivery not possible in any circumstance until 24 hours prior notice.

KNOW ABOUT OUR MIDNIGHT FLOWERS AND GIFTS DELIVERY POLICY:

All midnight deliver order will be made between 11.30 pm to 12.30 am (IST) on the desired date. We will attempt the deliver once; address change or redelivery not possible in any circumstance until 24 hours prior notice.

You are advised to select the desired date of midnight delivery as the date prior to the occasion date. For Example: If occasion is on 15th Aug, then select 14th August as desired date for midnight delivery.

KNOW ABOUT OUR FIXTIME FLOWERS AND GIFTS DELIVERY POLICY:

Please place your order one day prior to the date of delivery for Fix time delivery.

KNOW ABOUT OUR REMOTE AREA FLOWERS AND GIFTS DELIVERY POLICY:

Please place your order one day prior to the date of delivery for remote area delivery.

 

KNOW ABOUT OUR COURIER GIFTS DELIVERY POLICY:

Please place your order 5 days prior to the date of delivery for courier gifts.

KNOW ABOUT OUR INTERNATIONAL FLOWERS AND GIFTS DELIVERY POLICY:

Please place your order 2 days prior to the date of delivery for international delivery.

Cozyposy is not responsible for:

Cosy Posy will be able to attempt delivery for your order only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible.

Cozy Posy always try its best to deliver the goods to the concern person. But, we will consider the order executed and charge the full amount from the customer and no cancellations or refund will not done under the following circumstances:

COZY POSY PRODUCTS AND PRICING POLICY:

All the products displayed in the site are photo shouted and edited using software.  Please note that colour of the products design may differ on your monitor or may not be correctly displayed. The availability of the product and design may change at any time without notice.

All the product prices listed on the site are subjected to change at any time without notice.

HOLIDAY OR SEASONAL POLICY:

COZY POSY cannot commit delivery on Public Holiday, National Holidays or Band (City Strike) in the Country, state or cities of the delivery location. For our cooperation, please check the national holidays or band in your city or country before placing your order.

Valentine’s Day Special Disclaimer:

Valentine’s Day is one best gifting occasion in flowers and gifting industry. Due to large volume of orders we cannot commit any time of delivery of your order on Valentine’s Day, 14th Feb every year. Due to seasonal rush, Flowers may come in buds stage with your order. We assure your order will be delivering as soon as possible on that day. Also we notify our customers earlier about cut-off time of ordering flowers and gifts for Valentine’s Day. Order place after the cut-off time and date, will be deliver next day of Valentine’s Day, 15th February only. So you are requested book your seasonal orders in advance. Thank you for your cooperation’s.

Mother’s Day Special Disclaimer:

Mother’s Day is 2nd bests gifting occasion in flowers and gifting industry. Due to large volume of orders we cannot commit any time of delivery of your order on Mother’s Day. Due to seasonal rush, Flowers may come in buds stage with your order. We assure your order will be delivering as soon as possible on that day. Also we notify our customers earlier about cut-off time of ordering flowers and gifts for Mother’s Day. Order place after the cut-off time and date, will be deliver next day of Mother’s Day. So you are requested book your orders in advance in seasonal rush time. Thank you for your cooperation’s.

Diwali Special Disclaimer:

Diwali is the most important and biggest festival celebration in India and other countries. Due to large volume of orders we cannot commit any time of delivery of your order. For Diwali Courier gifts you are requested to place your orders minimum 5 days advance. Also we notify our customers earlier about cut-off time of ordering flowers and gifts for Diwali. Order place after the cut-off time and date, will be deliver after Diwali. So you are requested book your orders in advance in seasonal rush time. Thank you for your cooperation’s.

Experience the happy, safe and secure online shopping at Cozy Posy.

Thank you for your time and consideration. Share your feedback with us here>>

Thanks & Regards,

 

Team Cozy Posy

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